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1) Acceptance of Terms
By accessing or using the website https://loadandwave.com (the “Site”) or any services provided by LOAD & WAVE (“Company”, “we”, “us”, “our”), including moving, logistics coordination, email, phone, and SMS/A2P communications, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.

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2) Company Information
Legal Entity: LOAD & WAVE
Address: 1601 N Congress Ave, West Palm Beach, Florida 33409, United States
Email: [email protected]
Phone: +1 561-386-0288
Website: https://loadandwave.com

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3) Scope of Services
LOAD & WAVE provides moving, logistics, and related coordination services including scheduling, dispatching, planning, and customer communications. Specific service details, timelines, and pricing may be provided in written quotes, proposals, invoices, or service agreements. Those documents supplement these Terms.

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4) Quotes, Estimates, & Orders
Any quotes or estimates are based on information provided by the customer including inventory, addresses, access conditions, distance, timing, and special requirements. Final pricing may vary if the actual circumstances differ from the information originally supplied.

Customers are responsible for reviewing all quotes and confirmations for accuracy and notifying LOAD & WAVE promptly of any errors or changes.

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5) Payments
Payments must be made in accordance with the invoice or agreement terms provided at booking.

Payment processing is handled through PCI-compliant payment providers. LOAD & WAVE does not store full credit or debit card details.

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6) Customer Responsibilities
You agree to:

• Provide accurate and complete information relating to services requested.
• Ensure proper access to locations and properties as scheduled.
• Obtain any necessary building permits, elevator reservations, or access permissions required for services.
• Not use our services for unlawful or fraudulent purposes.

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7) Use of Website
You agree to use the Site lawfully and not to:

• Attempt to access restricted systems without authorization.
• Disrupt or interfere with website operation or security.
• Upload malicious code, spam, or harmful content.
• Reproduce Site content without written permission where prohibited by law.

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8) SMS / A2P 10DLC Program (U.S.)
LOAD & WAVE operates a text messaging program compliant with A2P 10DLC carrier requirements, CTIA Messaging Principles & Best Practices, and FCC TCPA rules.

Program Name: LOAD & WAVE Alerts & Updates
Purpose: To deliver transactional and promotional SMS messages to customers and prospects who opt in.
Message Types: Appointment confirmations, scheduling reminders, quotes, status updates, and occasional offers.
Message Frequency: Varies based on your interaction with our services (usually 1–4 messages per month).

Opt-In Method
By submitting a form or texting our number, you consent to receive SMS communications from LOAD & WAVE. Consent is not a condition of purchase.

Opt-Out Method
You may opt out at any time by replying “STOP”. You will receive a final confirmation message and then no further texts will be sent.

Help Command
Reply “HELP” for assistance or contact [email protected].

Message & Data Rates
Message and data rates may apply depending on your mobile carrier.

Data Handling
We do not sell, rent, or share SMS consent data or message content with third parties for their marketing purposes. SMS data is used only to send the messages you request and to maintain program compliance.

Support Contact: [email protected] | +1 561-386-0288

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9) Privacy
Our data practices are governed by our Privacy Policy. By using our services, you acknowledge that you have reviewed and agree to the Privacy Policy posted on our website.

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10) Third-Party Services
LOAD & WAVE may use third-party vendors for hosting, payment processing, CRM systems, marketing, analytics, and communications. We are not responsible for third-party policies or services.

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11) Intellectual Property
All website content, including text, logos, designs, and media, are the property of LOAD & WAVE. Unauthorized reproduction, distribution, or modification is prohibited unless permitted by law.

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12) Disclaimers
The Site and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

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13) Limitation of Liability
To the fullest extent permitted by law, LOAD & WAVE shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Site or services.

Our total aggregate liability shall not exceed the amount paid by the customer for the services giving rise to the claim during the twelve (12) months preceding the event.

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14) Indemnification
You agree to indemnify and hold harmless LOAD & WAVE and its employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your misuse of the Site or services.
• Your violation of these Terms.
• Your violation of third-party rights.

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15) Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Florida and the United States. Any disputes arising out of or related to these Terms or services shall be resolved exclusively in courts located in Palm Beach County, Florida.

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16) Dispute Resolution
Before pursuing formal legal action, you agree to attempt informal resolution by contacting [email protected].

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17) Changes to These Terms
We may update these Terms from time to time. The effective date at the top of the page will be revised when changes occur.

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18) Contact
Email: [email protected]
Mail: LOAD & WAVE, 1601 N Congress Ave, West Palm Beach, FL 33409, United States
Phone: +1 561-386-0288

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✅ Complies With:
A2P 10DLC carrier requirements
CTIA Messaging Principles & Best Practices
FCC TCPA rules