1) Who We Are

LOAD & WAVE (“Company”, “we”, “us”, “our”) provides moving, logistics, and related coordination services.

Legal Entity: LOAD & WAVE
Address: 1601 N Congress Ave, West Palm Beach, Florida 33409, United States
Email: [email protected]
Phone: +1 561-386-0288
Website: https://loadandwave.com

2) Scope

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, contact us, or interact by SMS/A2P, email, ads, or social media. If you do not agree, please do not use our services.

3) Personal Information We Collect

You provide:

Identifiers (name, email, phone, address, business info)

Commercial info (service interests, budgets, quotes, orders, invoices)

Communications (forms, emails, calls, SMS messages)

Payment data (handled by PCI-compliant providers; we do not store full card numbers)

Files/media uploaded (e.g., documents, moving layouts)

Collected automatically:

Usage data (IP address, pages viewed, browser/device, timestamps, referrals)

Cookies/SDKs/pixels (Meta, Google, analytics, ads)

Approximate location (from IP)

From third parties:

Ad & social platforms (Meta, Google)

CRM/automation tools

Referral partners and public sources

4) How We Use Personal Information

Provide and improve services (moving coordination, logistics management)

Communicate with you about bookings, quotes, and support

Marketing and retargeting (with consent where required)

Transactional messages (confirmations, updates, reminders)

SMS/A2P messaging (see §10)

Legal compliance and fraud prevention

Analytics and service development

5) Legal Bases (EEA/UK)

Contract performance

Legitimate interests (service improvement, security, B2B marketing within reasonable expectations)

Consent (where required for SMS or cookies)

Legal obligations

6) Sharing of Personal Information

We share information only with service providers under data-processing agreements (hosting, CRM, SMS providers, payment processors, analytics/ads, and professional advisors).
We may disclose for legal reasons or business transfers.
We do not sell personal information.
Cookie-based ad audiences may constitute “sharing” under CPRA (see §12).

7) Cookies and Analytics

We use cookies and pixels for functionality, analytics, and advertising.
You can manage preferences through browser settings or our cookie banner.
We currently do not respond to “Do Not Track” signals.

8) Data Retention

Data is retained only as long as necessary (typically 24–36 months for marketing analytics; longer where law requires). Old data is deleted or anonymized.

9) Security

We apply reasonable technical and organizational controls (TLS encryption, access controls, monitoring). However, no system is 100% secure.

10) SMS / A2P 10DLC Program (U.S.)

Program Name: LOAD & WAVE Alerts & Updates

Purpose: To deliver transactional and promotional SMS messages to customers and prospects who opt in.

Message Types: Appointment confirmations, scheduling reminders, quotes, status updates, and occasional offers.

Message Frequency: Varies based on your interaction with our services (usually 1–4 messages per month).

Opt-In Method:
By submitting a form or texting our number, you consent to receive SMS communications from LOAD & WAVE. Consent is not a condition of purchase.

Opt-Out Method:
You may opt out at any time by replying “STOP”. You will receive a final confirmation message and then no further texts will be sent.

Help Command:
Reply “HELP” for assistance or contact [email protected].

Message & Data Rates: May apply depending on your mobile carrier.

Data Handling:
We do not sell, rent, or share SMS consent data or message content with third parties for their marketing purposes.
SMS data is used only to send the messages you request and to maintain program compliance.

Support Contact: [email protected] | +1 561-386-0288

11) Children’s Privacy

Our services are intended for adults and business users. We do not knowingly collect data from children under 13 (or 16 where required by law).

12) Your Rights

Depending on jurisdiction, you may request to access, correct, delete, or limit processing of your data and withdraw consent (including SMS consent).

EEA/UK: You may contact us or your local authority.

California (CPRA): You may request to know/delete/correct data or opt out of “sharing.” Email [email protected] with subject “CPRA Request.”

Email & SMS: Use unsubscribe links or reply STOP/HELP as outlined above.

13) International Transfers

We may transfer data to the U.S. and other countries using approved safeguards (e.g., SCCs).

14) Third-Party Links

External websites have their own privacy policies; we are not responsible for their practices.

15) Changes to This Policy

We may update this Privacy Policy as needed and will post the new effective date above.

16) Contact

Privacy Contact: [email protected]
Mail: LOAD & WAVE, 1601 N Congress Ave, West Palm Beach, FL 33409, United States
Phone: +1 561-386-0288

✅ Complies With:

A2P 10DLC carrier requirements

CTIA Messaging Principles & Best Practices

FCC TCPA rules

CPRA & GDPR baselines